[Korea before lower cervical financial newspaper reporter] and the sokalyi Welcome to the Black consumer savings banks, savings banks are exploiting the characteristics of sensitive complaints. Use the 'customer-oriented' management policy for the prevention of delinquency complaints occur babysitting, increased by some malicious complaints haeseoda the needs of customers such as contact inhibition.
According to the Korea Federation of Savings Banks disclosed 20 days, welcome savings banks last year, the number of complaints occurred in 98 cases (51), 2015 increased approximately 2-fold compared. Looking at the details, most welcome by savings banks and credit debt collection complaints are related.
But look more akin to a civil appeal, actual savings bank employees are not part wrong response, etc., contact ban, babysitting overdue it is the content.
Welcome Savings Bank official collection with the fact that "at Bonnie was the most complained like asking hoist overdue one months the eyes of the customer complaint information into a complaint to the Financial Supervisory Service (FSS) to a surge in complaints outbreak 'said' accommodate most customer requirements If you do not contact a request asking a lot even 'he said.
Welcome actually Savings Bank received a complaint in January grade rating disclosure occurred in 2014. Complaints occur evaluation FSS yearly financial institutions by complaints Number of settlement efforts, and company size to comprehensively consider Class 1 (excellent), grade 2 (good) 3 stars (ppotong) 4 stars (poor), 5 ( will be evaluated as very poor). 2014 HK Mutual Savings Bank is a 4 star, 5 star modern Savings Bank, SBI Mutual Savings Bank 4 star, JT Dear savings banks, 3 star, 3 star Savings Bank was collected.
Financial authorities in the hands racist welcome savings bank representatives reportedly appreciated the fact that efforts to transparent management in accordance with the financial authorities guidelines.
Welcome Savings Bank officials' argument savings banks and consumer finance efforts in areas such as debt collection guidelines before the 'said' to embrace even the customer needs interest rate cuts, he said.
Savings Bank Savings Banking Number of complaints the Financial Consumer rights protection in accordance with the actual situation assessment system in proportion of 2% or more and total assets of 1 trillion won more than the savings bank must disclose the complaints process results in the Federation of Savings Banks. Welcome addition to the current HK Mutual Savings Bank Savings Bank, SBI savings banks, savings banks together, JT Dear savings banks, savings banks, modern, OK Savings Bank has published a quarterly Savings Bank Federation of Civil outbreak.
2015 Welcome Savings Bank Complaints incidence is lower in civil cases occur in dogs following 43 HK Mutual Savings Bank. But last year, another savings bank increased when compared with the number of complaints generated savings bank Welcome to the outbreak occurs in the fourth of the seven cases. The incidence was higher in 2015 Complaints modern Savings Bank is the second time this year, but rather a civil incidence was reduced from 124 cases 106 cases the complaints collected was higher than the incidence welcome savings bank savings banks has decreased 32 cases.
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