[Korea gimmingyeong financial newspaper reporter] KB life insurance shall be carried out for non-life insurance industry's first 'look ARS' services to expand the ease of use of the ARS from customers 16 days.
"Looks ARS 'service is a way of providing an existing visualization menus with the prompt the smart phone screen. ARS of the prompt manner discomfort using the case of 'look ARS' only keotji can choose just the services you want appears in the full menu screen quickly and easily ARS to go back to the beginning when you select the menu incorrectly or listen again it is characterized as possible.
With the visualization menu was also introduced 'Self Service' function. This feature is through insurance claims and request roadside assistance service available when the mobile home association such loans through ARS has allowed customers to deal directly. If the roadside, especially if the typhoon, heavy rain, heavy snow, cold weather may delay such requests rapidly, but the counselor connections utilizing the 'Self Service' function can request services without waiting time.
As well as it made possible the real-time data exchange between clients and counselors use of the ARS. This instructional materials, as well as identification, you can immediately send a copy of documents such as bank account is expected to further accelerate the speed of business processes.
"Visible ARS 'services are available through the app, and sought to minimize the hassle it once the first run after installation, and then be able to run automatically when connected ARS. Install the app can be downloaded through the 'KB Insurance visible ARS' search in Google Play Store and Apple App Store. (However, in the case of Apple's App Store can be downloaded from 23)
At the same time it provides coffee Gifticon to 300 people by mid-April to open service events, and more information can be found at KB Home Insurance Event screen.
Use non KB Insurance Customer Contact Division Manager's 'been showcasing the' customers eliminate the discomfort felt during use ARS and to provide hanchawon upgraded service 'looks ARS said vision of' 'customer preferences No. 1 insurer' with constantly he said that I will try 'to provide more convenient services.
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