Gold tuhyeop, customer-facing staff protection training course offerings

[Korea financial newspaper nine hyerin News] Korea Financial Investment Association (Chairman hwangyounggi) Financial Investment Education is problematic behaviors consumers (black consumer) through the specific details corresponding case study and promote the business skills of customer-facing employees, stress on emotional labor progress' customer-facing employee protection training "set of processes that can acquire a mitigation measures on 28 April and said he comes to seven days subject to enrollment.

Customer-facing employee protection curriculum legal action to have been configured to be able to learn the consumer protection department, and customer-facing employees as possible behavioral problems consumers take advantage of the practice to a target, such as corresponding skills, strategies, and best practices, students have behavior problems consumers by acquiring control measures, such as job stress is expected to directly benefit the practice.

The curriculum is 'finance companies emotions Workers Act' behavior tips for employees to prevent or respond to the customer's verbal abuse or sexual harassment, assault, etc. (depending on Capital Market Act, the Banking Act, Insurance Business, Specialized Credit Financial Business Act, the Mutual Savings Bank Act, including amendments) the short-term training as part of the educational establishment - for like.

Duration of April 28, a total of 1 days 8 hours, and proceeds from Yeouido financial investment institute. Course registration details and other details can be found in the Financial Investment Education Institute.



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