IBK company, the Export-Import Bank, public institutions Customer Satisfaction Rating S

[Korea Selected financial newspaper reporters] had the highest ratings from IBK Industrial Bank and the Export-Import Bank of Korea, Korea Securities Depository public institution customer satisfaction.

The Ministry of Strategy and Finance said on the 29th announced the "2016 year public institutions Customer Satisfaction Survey" survey by telephone, on-site surveys, emails, targeting 117,000 people nationwide.

Target Organs are Choi Woosu grade S 223 altogether is 23, excellent Class A was 88, well 94 Class B, Class C Poor 18 dogs.

IBK Industrial Bank received the S class has gained a good reputation point the introduction of the first financial institutions' branches Customer Service (CS) Coach Islands. The evaluation sikyeotdaneun through branch-specific maps, and close to the CS professional instructors presenting tailored improvement plan to visit a branch to periodically increase customer satisfaction.

The Export-Import Bank also received an S rating in customer service export financing side.

A rating has climbed industries such as banks, the Deposit Insurance Corporation, Kibo Technology Fund, Korea Credit Guarantee Fund, the Small Business Corporation, National Pension Plan.

The government has to ensure that it reflects the findings published through customer satisfaction management performance assessment (2 points) and climb inform citizens can see. In addition, where 18 received a C grade is the result of policy advice to the Ministry to promote the improvement plans submitted, consulting and training.

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