[Korea sinyuncheol financial newspaper reporter] announced that the Shinhan Bank implemented the "look ARS service 'that can handle phone banking services through a smartphone screen from 22 days.
"Visible ARS 'is a service to handle while watching the main task of the Phone Banking with your smartphone screen. Possible processing operations are four kinds of transfer to another bank transfer △ 90% of the trading volume in phone banking account balance inquiries △ △ △ Shinhan Bank Teller transaction history. Shinhan Bank to reflect the needs of customers who want to use the phone banking faster and more convenient built this system.
Automatically connect to the service by dialing the number and Shinhan Bank phone banking customers can access by selecting the 'ARS service Lookin' existing ARS and with voice guidance according to your convenience. If you need to report an accident, or need to speak with a counselor and voice ARS manner as possible, the work can continue to work as a voice ARS Press the corresponding button of the screen used.
Customers using the telephone T is the current Android phone app "that looks ARS service 'can be used. Scope for expansion of iPhone apps and other works will be reviewed to analyze the results of the use of future customers.
Shinhan Bank official said, "can be shortened to 30 seconds or more business processing time than the voice ARS when using visible ARS and in particular, the elderly are expected to be customers, hearing impaired customers, such as announcement listens greatly relieve the inconvenience of difficult customers." saying, "We will continuously working to improve customer service in the position," he said.
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