[Korea gimmingyeong financial newspaper reporter] The proportion of the complaints received against the insurer of the financial year showed the highest. The KDB Life Insurance and Lotte took the first place in the number of complaints each eopgwon.
The FSS said that the recent complaints portion of the insurance sphere accounted for 63.7% of the banking sector through the banking and financial consulting civil Trends 2016 fiscal year. Looking at the proportion of complaints per insurance Life insurance is 25.6%, non-life insurers amounted to 38.1%.
Last year the number of complaints in the life insurance industry had 19,517 cases recorded a 2.0% increase from the 386 cases the previous year. Looking at history by recruiting 41.0% △ △ insurance claims assessment and payment 18.2% △ surface determines the book was 15.5% pure. In particular, last year's suicide △ △ insurance payment frequency therapy △ multifocal lens related complaints showed a significant increase compared to the previous year.
By a note of KDB Life Company holds contracts geonreul 49.05 per 100,000 recorded the highest number of life insurance industry. Following Hungkuk Life Articles 36.98, ING Life were 29.38 cases in order. YoY YoY liner life is not a olrateuna biggest recorded an increase of 21.5% in the absolute number of cases was as low as 11.38 second among life insurance industry.
In the case of non-life insurance industry recorded 20,000 cases of 9056 the band was a 5.0% increase compared to the previous year. △ higher the payout calculation and payment 45.9% △ 9.9% △ established and effective recruitment Insurance 9.1% share of the order of civil contracts.
In the case of non-life insurers it showed that the complaints relating to the particular calculation errors △ accident rate in accordance with the enhanced Auto Insurance Standard Terms and Conditions effective from April last year, and repairs, △ rental car daecharyo related insurance underpayment occurred many.
It holds the contract for 10 million high complaint rate per non-life insurers is the Lotte Insurance recorded the largest number of cases 45.14. Following AXA Insurance Articles 39.46, 39.34 Hungkuk fire gun also went to the top. In particular, Lotte Insurance recorded the largest number of complaints appears to have increased about 17.9% YoY was pointed out that the effort reductions civil insolvency.
Lotte Insurance officials "will focus on the enterprise capabilities such as expected future complaints and improving complaints handling process and reduce customer complaints focused campaign '' has increased complaints occur with respect to insurance estimate 'said he said.
FSS official said "it seems that the car insurance sector by special factors, such as changing the standard terms and conditions temporarily increase sharply, saying," If you want to exclude an increase in the number of car insurance Insurance Complaints will in fact decline.
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