Allianz Life, eliminates customer complaints ... VOC System

[Korea gimmingyeong financial newspaper reporter] Allianz Life recently opened the 'voice of the customer (Voice Of Customer, less VOC) system, which efficiently and systematically manage complaints digitizing all processes associated with customer complaints.

'VOC system "is characterized by increased efficiency and chegyeseong digitizing all processes to manage customer complaints. All employees are to be helped by region, and can check the complaints by type, number of complaints generated by status, it sends an alarm message automatically, branch customer complaints of excessive occur quickly resolve customer complaints in the complaints occurred dashboards.

If you also need a system to improve the resolution of customer complaints and improved collaboration between the relevant departments to quickly institution within the system and designed the interface so that it can manage up after the implementation process of the actual system. As a result, employees were responsible for the inspection checklist and required materials to be selected as the best institution in the 'Consumer Protection status assessment "can be right up process on the system.

Jangwongyun Allianz Life Management Division, said that "it 'VOC system" of Allianz Life Beyond simply managing complaints expects all employees to practice the substantial consumer rights protection system to induce to perform customer-centric business processes. " .

Allianz Life has been managing complaints, etc. to help deliver customer complaints collected from customer contacts operate a "complaint management system" since 2009 in real-time to the right person, and can be resolved preemptively.



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