[Korea hyerin nine financial newspaper reporter] Instead, the securities industry's financial investments In the first showcase 'chaetbot' services based on artificial intelligence.
Daishin Securities 20 days, open the 'Benjamin services' artificial intelligence robot and financial professional, today announced through chat Start 'chaetbot' service that received in real-time to quickly resolve customer inquiries.
Benjamin services are made interactive chat bots motif Benjamin Graham, the legendary figures of the financial system. Through financial services that combines artificial intelligence techniques in the rapidly changing financial environment, it was introduced to meet the diverse needs of customers that require the mobile era.
Benjamin through the preparation period of approximately one year was built on an artificial intelligence engine developed in-house at Daishin Securities. It introduced a machine learning approach to learning itself like a human. VOC (Voice Of Consumer, Customer Management System) allows customers to ask questions and then classify the large volume of data that suggests the core knowledge standard of 2,000, it had entered the questions and answers nearly one manyeogeon. This year the best answer based on customer wants and offer browse through the data analysis.
Benjamin has 365 service work through chat, you can solve the question that business customers are always wonder 24 hours. Account management, certificate, business conversations from IPO subscriptions, etc., it is possible to simple everyday conversations.
For example, when asked Benjamin called 'certificate issued' Benjamin certificate gives guidance on the issuance methods.
Unfinished questions, such as "price action" should induce the right questions, such as' Samsung Electronics' price inquiry 'with the function being asked. If the customer is not satisfied with the answers and help to find the answer to your question FAQ and direct search, chat, connect employees, similar questions Top3 presented through the More button.
If the customer has stopped the operation in a particular screen yen Benjamin induce a chat screen, such as describing the first customers through the floating button, or showing the technology is also applicable recommendations. Greetings, cheer up, everyday conversation other than financial services branches also possible to find some.
Daishin Securities plans to further evolve Benjamin goes out. It will mount to further broaden the range of responses to inquiries the news search feature, and will also be introduced voice chat technology based on artificial intelligence. In addition, the domestic famous broaden the contacts with the customer to mount Benjamin services to the SNS, it is expected to continue to operate the training center continued to work through a sophisticated machine learning.
Benjamin services are services through MTS in touch with sayiboseu, keureon mobile Daishin Securities. You can use to download from the App Store.
Gimsangwon Smart Financial Sector director of "Benjamin Other add a question-and-answer various information such as the media, such as continuing the compensation for non-response answers are still in a learning process," said, "the development of artificial intelligence robot that meets all future users he said that to cease. "
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