[Korea gimmingyeong financial newspaper reporter] KB KB Insurance announced that the operating personnel department nium across the country in Suwon Institute, Center for compensation, subject to the manager and 'Financial Consumer Protection Clinic program is located on the 15th Suwon younghwadong.
KB Insurance has continued to discuss protection for consumers throughout the company, including sharing ways to conduct business from a consumer point of view, customer contact departments through the clinic program annually and derive improvement measures applied to minimize consumer harm.
Day clinics are in progress with deep consumer protection and general manager, etc. (CCO), former begins with words of encouragement in the sacred managing business processes based on financial consumer protection environmental changes and trends, and consumer protection to match the keyword 'consumer protection' in-depth information done. In addition, the FSS conducted lectures in the afternoon had time to verify the correct handling of complaints of consumer protection perspective through the analysis of a variety of civil cases.
KB liability insurance in addition to this clinic has worked for such consumer protection strengthened to sustain and improve the complete sales process activities to promote consumer protection awareness of our employees and business families, these efforts have been accelerated since KB Insurance launched tangible results there appears to.
The past 14 years closed based on 0.65% was incomplete sales rate for 15 years 0.20%, dwaeteumyeo year duration decreased to 0.11% in '16, and even the company of consumer protection organizations, institutions, and in 2015 the FSS Consumer Protection status to comprehensively evaluate the systems, etc. received excellent ratings in all items, such as receiving a number of complaints quantitative assessment division "good" rating in the assessment was chosen as' Best company rating.
Before sacred KB Insurance Consumer Protection Executive Officer (CCO), managing director, "according to increases the complexity of financial instruments are also increasingly growing importance of consumer protection," said "In addition to the clinic conducted today through multilateral efforts to protect consumers' customers preference will jump to No. 1 insurer, "he said.
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