Preceded the [South Korea gimeunji financial newspaper reporter] SK Networks Vehicle Speed Mate brand management and good maintenance campaign spurred on customer satisfaction. The excess being pointed to the problem of long-maintenance and maintenance industry is that the excessive cost issues essentially solidifying its role as a leading company in vehicle maintenance fix the plan.
Good maintenance campaign was planned in the spirit suggesting communications based on customer eye level for a vehicle maintenance area where consumers can feel a sense of distance.
This Speedmate are getting a high response driving customers to seek rational consumption by introducing a pre-quote characters to advanced services such as ship parts quotes △ △ guide mystery shoppers introduced.
In particular, through the mystery shopper scheme was introduced in April last year Speedmate is under went a step better is parallel to the transparent maintenance services spread. The customer selected as a mystery shopper vividly convey the problems and the benefits felt when visiting the store, and has performed the role of a bridgehead improve Speedmate services.
Speedmate was gatgido the time to share the last 30 days, have participated in the meetings with target customers in the Mystery Shopper strengthen the field-based service plan. Speedmate is expected to reflect a positive policy in several service sectors, including the future has a regular mystery shopper meetings, imported car maintenance and tire assemble the idea motif.
Speedmate are going to enable yet more good maintenance campaign. SK Networks said, "the vehicle maintenance industry is considered a specialized technical area has gotta recognize this limited market information, accessibility of whilst consumers" and "not just a one-off campaign practice through the fundamental mindset to improve the maintenance field, good maintenance culture he will go to make, "he said.
Speedmate roadside assistance, extended the imported car maintenance, tire distributors, auto parts exporting business to the area, based on the competencies gained through the maintenance business, and plans to offer differentiated value to our customers.
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