Complaints financial year [goyounghun financial newspaper reporter Korea] showed an increase over the previous year. Insurance Sector seafood over the total number of complaints has won the most weight.
According to the Financial Supervisory Service (FSS) 18 days 2016 financial complaints, consultation and heir inquiry was reduced by 1.2% compared to a total of 724,723 cases last year 733,622 cases.
Complaints financial part has increased by 4.3% compared to 76,237 cases last year 73,094 cases. Except for the bank sphere and complaints it has increased overall In other domains.
Financial advisory services were down 9.1% compared to 496 895 cases 546,689 cases last year. FSS side to promote diversification and strengthening of consultation methods weekend consultation, online consulting financial advisory was diagnosed declined YoY, while financial yeokbyeol business counseling.
Heir Views 151,591 cases have increased 33.2% compared to 113,839 cases last year. After reception extended to local governments nationwide application process is expected to increase demand for services is simplified.
Overall number has increased 76,237 cases last year 73,094 cases compared to 3,143 cases, civil disputes increased, mainly as a center. Civil disputes has increased 25,214 cases, respectively, 9.8% 51 023 general civil cases and 1.8%.
2015 Civil dwaeteuna growth is somewhat true, for 2016 dwaeteumyeo switch back to growth has increased in every region except the bank sphere. Complaints accounted for 63.7%, accounting for insurance (life insurance, non-life insurance 25.6% 38.1%), non-banking (20.6%), banks (11.6%), financial investments (4.1 percent).
Banks fell 8,843 cases last year compared to 841 cases (8.7%), non-banks increased by 15,674 cases 1,800 cases (13.0%) compared to the previous year. In a non-bank credit card complaints is the highest proportion in 7213 cases (46.0%), lenders 1,900 cases (12.1%) and savings banks in 1873 cases (11.9%), credit information company 1,866 cases (11.9 percent).
The financial investment industry has increased 427 cases (15.7%) cases compared to the previous year 3147. Complaints of securities increased by 2,575 cases 114 cases (4.6%) compared to the previous year. Complaints securities was accounted for net, such as internal control, computing (16.2%), stock transactions (12.1%), real estate, pension trusts (6.4%), income securities (5.7%).
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