Announces the [South Korea sinyuncheol financial newspaper reporter] IBK Industrial Bank (Bank gimdojin) is 'seen ARS' services in order to improve the convenience of the customers said the senior 26.
ARS is visible when you call IBK Industrial Bank of us gotta run automatically can be a smartphone easy to quickly select the desired menu from the screen. Another balance inquiries, report the loss, transaction history, etc. are available from the screen to the business process.
Previously, there was the inconvenience of listening to the voice cement finish must select the desired menu. To use the service requires the installation of the Industrial Bank Mobile Banking app, i-ONE banks' existing i-ONE bank users need the app update. And it is available both Android and iPhone, and supports more than 60 various menus, query and reporting, counseling connections.
According to the results of the analysis of corporate banking customers using telephone banking, telephone banking showed that 60% of users have more than 50. For more than 20 mere 3%, 10% versus 30 The more that older customers were found to prefer telephone banking and telephone counseling.
Industrial Bank is planning to expand the service out to allow foreign currency remittances leverage in the future only looks ARS calls without certificate and security card.
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